Carrier: All parcels are shipped via Australia Post.
Standard Shipping: $12.95 flat rate (tracked).
Express Shipping: $22.95 flat rate (tracked).
Free Standard Shipping: Orders $149+ (Australia wide).
Separate Orders: We cannot combine orders placed at different times. Each order will incur its own shipping fee.
Final Sale: Once an order is placed, it cannot be changed. No refunds, exchanges, or replacements for change of mind, incorrect orders, lost/stolen parcels, or sale items. Please check your cart and shipping address carefully before checkout.
Orders are dispatched within 1–3 business days of payment.
You’ll receive a tracking number by email once your order is sent.
Track your parcel via the AusPost app or website.
Delivery usually takes 2–7 business days depending on your location and time of year.
Peak periods may extend delivery times.
Once handed to Australia Post, Calm & Cozy is not responsible for delays, lost, stolen, or damaged parcels.
Every order is carefully packed and sent in perfect condition.
If your parcel arrives damaged, please refer to our Refund/Replacement Policy for instructions.